Returns & Exchanges

At Flower Knows, we want you to be completely enchanted by your purchase, which is why we offer a 30-day return window for unused and unopened products in their original aesthetic packaging. Due to hygiene standards, cosmetics that have been swatched or used cannot be accepted for return.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and photos of the items you wish to return.

• 2.
  Secure Packaging

  Place the unused items back into their original decorative boxes and ensure they are securely packed in a sturdy shipping carton to prevent damage.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items for their original condition, a refund will be issued to your original payment method within 7-10 business days.